At Rex Nights, we are committed to delivering your products safely and on time, no matter where you are in the world. This Shipping Policy explains how we handle order processing, delivery timelines, shipping charges, and other related matters.

1. Shipping Locations

We proudly ship worldwide. No matter where you’re located, we aim to get your order to your doorstep with care and reliability.

2. Order Processing Time

  • All orders are typically processed within 1–3 business days after confirmation.
  • You will receive a confirmation email or SMS once your order is successfully placed and dispatched.

3. Delivery Time

Estimated delivery time depends on your location:

  • Domestic Deliveries: 3–7 business days
  • International Deliveries: 7–21 business days

Please note that delays may occur due to customs clearance, natural events, or high-demand periods.

4. Shipping Charges

  • Shipping charges (if applicable) are calculated at checkout and are clearly displayed before you complete your order.
  • For certain regions or bulk orders, we may offer free shipping promotions.

5. Cash on Delivery (COD)

We offer Cash on Delivery (COD) for all orders:

  • You will pay for your order in cash when it is delivered to your address.
  • Please ensure someone is available to receive the order and make the payment.

6. Failed Delivery Attempts

  • If the delivery attempt fails due to incorrect address or unavailability of the recipient, we will make a second attempt (where possible).
  • Continued failure to accept delivery may result in order cancellation and restrictions on future purchases.

7. Tracking Your Order

  • Once your order is dispatched, we will provide tracking information (if available) via email or SMS.
  • You can use this information to monitor the status of your delivery.

8. Customs, Duties, and Taxes

For international orders:

  • Customers are responsible for any applicable customs fees, import duties, or taxes imposed by local authorities.
  • Rex Nights is not liable for delays caused by customs procedures.

9. Damaged or Lost Items

If your order arrives damaged or does not arrive within the expected timeframe:

  • Please contact us at [email protected] with your order number and relevant details.
  • We will work with our shipping partners to investigate and resolve the issue promptly.

10. Contact Us

If you have questions about your order or shipping details, please reach out to:

Email: [email protected]